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  1. #21
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    134

    Re: Need an oil change? Better read this!

    A really close friend of mine is the manager at the Jiffy Lube in Forest Lake, MN. It starts from the top...they are pushed to sell a certain $$ amount to each and every customer. The managers bonus depends on this number...so they push the employees to push things that are not needed....it's a joke!

  2. #22
    WBLVikeBabe's Avatar
    WBLVikeBabe is offline Jersey Retired
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    Re: Need an oil change? Better read this!

    "singersp" wrote:
    "fourdoorchevelle" wrote:
    "singersp" wrote:
    "WBLVikeBabe" wrote:
    Oh do I have a story, I swear when I pulled up to this Jiffy Lube last summer for a "19.99" oil change they knew right away that they were going to take advantage of me. So I will admit I don't know a thing about cars and I'm not very agressive so when this guy told me all these things that needed to be done to my car I was thinking well I'll have to get it done sooner or later. Not knowing how much it would cost because he NEVER TOLD ME as he was working on it. So I go to pay and the guy tells me I owe 172 dollars!! Let me just say that seeing that I had no money at the time if I knew how much this was going to cost I would not have had extra stuff done. So at the time I just said 172.00??? And he said yea we did this and this and blah blah blah so I'm like ok whatever and I wrote the check. Went home and my dad was pissed saying they took advantage of me so he told me to call my bank and stop the check and that he would take care of it. He did take care of it and of course the technician there said he told me all the prices which he didn't. But for awhile I was getting calls saying that I had to pay this check from check companies and crap but Jiffy Lube ended up taking the blame for it and they dropped it giving me the refund of the extra stuff that was done. I will never ever go to Jiffy Lube again in my life!
    A lot of those contracts you sign have a "authorization to do additional work" clause in them.

    I recommend reading the contract before signing it & crossing off that clause. Otherwise it's a contract to steal.

    Also tell them you want the oil change & only the oil change, nothing more.

    sounds like very poor comunication skills by the service advisor

    before anything was touched on the car you should have signed a "revised estimate" which lists autherized work and a price. if they don't have a signed piece of paper with your signature with the cash out price on it " you don't have to pay it PERIOD"


    if they give you any guff , grab your cell phone and get on the horn with the B-A-R. bet their tune changes real quick.
    If you sign the work order that has the clause "Authorizing them to do additional work at your expense", you've already given then the power to do it.
    I did not sign anything saying they could do extra work on my car.

    [move]My beautiful sig made by the one and only PPE![/move]

  3. #23
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    Dec 1969
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    1,232

    Re: Need an oil change? Better read this!

    "Webby" wrote:
    "ultravikingfan" wrote:
    "Webby" wrote:
    no surprise there.
    I bet they see you roll on up in your fat Tahoe and loaded with leather, DVD, and $4,000 stereo system. Jump out in your $2000 suit with the Treo by your ear and the look on your face saying "I know nada about vehicles".

    And then they rock you for more than you need!

    :razz:

    (I do my own repairs)
    Except I know how to fix my trucks if they happened to break. I just choose the convenience, and further I goto the dealer. Of course, I added to my deal when I bought it that they give me 3 years of free oil changes.

    They did.

    Noone hassles me for nothing.
    just a heads up.

    if your in the mood to maintain your warranty or just take care of your factory specified schedualed maintance. DO NOT... I REPEAT .... DO NOT.. ask for " the 60,000 (or what ever) mile service.

    what happens here is they package together a whole bunch of services and inspections that useally are not necessary.

    the best way to handle this is to pull out your owners manual before you even get out of the car. then when you get to the counter review the severe service recomendation schedual. paying attention to missed or forgotten services , and ask for only what your book calls for.

    repairs are a whole nother story, what should happen here is there is a set price to find out the problem, then they should get approval to "fix" the problem.

    and just for what the heck sake, if they diagnosed it and put a part in that you autherized, and the problem persists, make them refund the money for the part that didn't fix the problem and make them diagnose it again for free.

    http://justlube.net/?page_id=44

  4. #24
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    Dec 1969
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    1,232

    Re: Need an oil change? Better read this!

    "WBLVikeBabe" wrote:
    "singersp" wrote:
    "fourdoorchevelle" wrote:
    "singersp" wrote:
    "WBLVikeBabe" wrote:
    Oh do I have a story, I swear when I pulled up to this Jiffy Lube last summer for a "19.99" oil change they knew right away that they were going to take advantage of me. So I will admit I don't know a thing about cars and I'm not very agressive so when this guy told me all these things that needed to be done to my car I was thinking well I'll have to get it done sooner or later. Not knowing how much it would cost because he NEVER TOLD ME as he was working on it. So I go to pay and the guy tells me I owe 172 dollars!! Let me just say that seeing that I had no money at the time if I knew how much this was going to cost I would not have had extra stuff done. So at the time I just said 172.00??? And he said yea we did this and this and blah blah blah so I'm like ok whatever and I wrote the check. Went home and my dad was pissed saying they took advantage of me so he told me to call my bank and stop the check and that he would take care of it. He did take care of it and of course the technician there said he told me all the prices which he didn't. But for awhile I was getting calls saying that I had to pay this check from check companies and crap but Jiffy Lube ended up taking the blame for it and they dropped it giving me the refund of the extra stuff that was done. I will never ever go to Jiffy Lube again in my life!
    A lot of those contracts you sign have a "authorization to do additional work" clause in them.

    I recommend reading the contract before signing it & crossing off that clause. Otherwise it's a contract to steal.

    Also tell them you want the oil change & only the oil change, nothing more.

    sounds like very poor comunication skills by the service advisor

    before anything was touched on the car you should have signed a "revised estimate" which lists autherized work and a price. if they don't have a signed piece of paper with your signature with the cash out price on it " you don't have to pay it PERIOD"


    if they give you any guff , grab your cell phone and get on the horn with the B-A-R. bet their tune changes real quick.
    If you sign the work order that has the clause "Authorizing them to do additional work at your expense", you've already given then the power to do it.
    I did not sign anything saying they could do extra work on my car.
    if they can not come up with a piece of paper with your signature on it. you win , free work on your car for you. everything should be free. and sounds like they thought they could "get over" on some 1 that would roll over.

    they got the autherization but hid the cost. bad business. you offically say yes when you sign the paper that has the work and price itemized.

    if you ever get to the counter and the work is more then they said it was ask for a signed estimate, and watch the dumb looks that appear.

    http://justlube.net/?page_id=44

  5. #25
    WBLVikeBabe's Avatar
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    Re: Need an oil change? Better read this!

    Yea well I definitley learned my lesson through this experience, I will be more careful next time I need an oil change and I'm definitley not ever going back to Jiffy Lube. :evil:

    [move]My beautiful sig made by the one and only PPE![/move]

  6. #26
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    Re: Need an oil change? Better read this!

    "WBLVikeBabe" wrote:
    Yea well I definitley learned my lesson through this experience, I will be more careful next time I need an oil change and I'm definitley not ever going back to Jiffy Lube. :evil:
    unfotunatly this happens all to offten and the good guys that really care about your car end up getting the short end of the stick. but once you find the right shop that is honest , stick with em , they will appreciate you as much as you will appreciate them.

    http://justlube.net/?page_id=44

  7. #27
    ultravikingfan's Avatar
    ultravikingfan is offline Administrator
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    Re: Need an oil change? Better read this!

    "Webby" wrote:
    "ultravikingfan" wrote:
    "Webby" wrote:
    no surprise there.
    I bet they see you roll on up in your fat Tahoe and loaded with leather, DVD, and $4,000 stereo system. Jump out in your $2000 suit with the Treo by your ear and the look on your face saying "I know nada about vehicles".

    And then they rock you for more than you need!

    :razz:

    (I do my own repairs)
    Except I know how to fix my trucks if they happened to break. I just choose the convenience, and further I goto the dealer. Of course, I added to my deal when I bought it that they give me 3 years of free oil changes.

    They did.

    Noone hassles me for nothing.
    Please....stop...I cannot stop laughing......it hurts.

    YOU know how to fix vehicles? Windshield wiper blade maybe! :razz:

    Sorry, I just cannot see that.

  8. #28
    WBLVikeBabe's Avatar
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    Re: Need an oil change? Better read this!

    "fourdoorchevelle" wrote:
    "WBLVikeBabe" wrote:
    Yea well I definitley learned my lesson through this experience, I will be more careful next time I need an oil change and I'm definitley not ever going back to Jiffy Lube. :evil:
    unfotunatly this happens all to offten and the good guys that really care about your car end up getting the short end of the stick. but once you find the right shop that is honest , stick with em , they will appreciate you as much as you will appreciate them.
    The funny thing about this whole situation is that I always go to Saturn to get my oil changed, I have a Saturn Ion. Well this one time I went to Jiffy Lube because my mom said they were having this 19.99 deal, so thinking I was saving money I went there. Guess that's what I get for not going to Saturn in the first place that time! The Saturn God's were punishing me :lol:

    [move]My beautiful sig made by the one and only PPE![/move]

  9. #29
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    Re: Need an oil change? Better read this!

    "fourdoorchevelle" wrote:
    here comes the "bad guy"



    well, as some may know , i am a mechanic.

    well, for what it's worth, former mechanic. right now i am a store manager of a quick lube place (trying to stay away from the dreaded podium that seems to follow miss representing companies), and i do feel the pressure of maintaining a certain dollar per car quota.

    quotas are a necesary business tool. unfortunatly every one is in business to turn a profit.

    but that's where some managers and/or service advisors miss the mark. the necessary work is there , but ignorance in presentation is what gets people in trouble.

    the real fail safe is in the manufactures recomendations. most customers want "the professionals opinion" .

    " will my transmission fall apart if i don't service it?"

    well , automatic transmissions in my opinion are the weak link in a cars longevity. so i tell them " maintaining your transmission every x amount of miles as your maintainance schedual says is your best way of avoiding major break downs.... is your transmission gonna break today or tomarrow? probably not but ignored long enough it could cause some problems."

    but i seem to be the exception or is it the media only points out the bad operations?

    the thing that really gets to me is the people that already have it in there mind that some 1 is out to rip them off. some may but not me , if your recomended by the people that made your car to change your fuel filter every 30,000 miles and your history shows that you have 150,000 miles and it's never been changed, i will go out of my way to educate you , so you know that eventually it could stop your car from running , possibly ruining your fuel pump.

    lets see ..... $70 dollars ever year and a half while you wait , for your 20 minute oil change, get your fuel filter taken care of (or what ever the recomendation may be) .

    or you could break down on your way to work ($100's in lost pay) , pay for a tow ($50), pay $100 for a dianostic , and then $75 for the fuel filter , and worst case senerio $300 for the gas tank to be dropped and fuel pump changed.

    the best way to avoid getting ripped off is to educate your self , it makes it much easier to spot a wolf at the service counter.
    BEST ADVICE anyone can get...FDC, you hit the nail on the head!!!
    BANNED OR DEAD...I'LL TAKE EITHER ONE

  10. #30
    damien927's Avatar
    damien927 is offline Asst. Coach
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    Re: Need an oil change? Better read this!

    I still go those places, for the ease, but I just say no to anything extra. Most of the time they are cool with it, but sometimes you have to say "just the oil change please", like 5 times before they get the hint.

    Just read your owners manual and find out how often fluid changes need to be done.... They are pretty conservative guidelines, so your car should be fine.

    Thanks Lotza!

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