Re: gol 'darnit Walmart :(
I would call back and ask to speak with a manager.
Be polite and admit that you made the mistake in buying the wrong one, but also explain that you returned to the store immediately when you realized the mistake.
The policy is not unique to walmart.
Most stores would not take it back because the chances of someone opening it up, copying the disc, and returning it.
Don't be surprised if there isn't anything they can do, but you might be surprised how far a little politeness and talking to the right people can get you.
Re: gol 'darnit Walmart :(
I'd call you stupid.......but I did the EXACT same thing back in '04 with the newest Tiger Woods Golf game.
I just got back from Walmart with my friend and mom.
My mother decided to buy me Assassin's Creed (a video game for you old guys).
And we were literally just leaving the parking lot and i opened the case to look at it.
As soon as i opened it i realised it was a Play Station 3 game.. well just so happens i have an Xbox 360, not a PS3.
Well, considering we had the receipt from not even 10 minutes ago, i walked back in to ask if there was anything they could do for an exchange.
Well.. they have a policy if its opened they won't take it back, even tho i just talked to the same guy that got it for me.
So now i'm stuck with a 60 dollar birthday present for a video game system i don't have
:'( i really wanted the game too... You'd think a multi-billion dollar cooporation could have at least some slack.. i'm pissed
I owned an Xbox, but the clerk gave me the PS2 game accidentally.
I opened it at home first before realizing it.
Fortunately, the customer service woman was elderly and extremely polite.
She said her company needs to learn the customers are right, looked at me, winked, and asked if the game was defective.
I was like, uhhh, sure?
She said, great, then I'll put this with defectives.
Now, we'll get you the exact same game.
She sent someone to the electronics department, and exchanged it with the Xbox version.
She looked at me and just said, 'whoops, guess we must be out of the PS2 copies.
Would this one be OK?'
Idiots underestimate customer service.
If a store wants your money and customer support, they should treat you like family.
Now, since they didn't, they essentially send you an invitation: "Hey, why not check out our competition, then?"
Which is not a good idea.
The customer might find a better relationship.
I was lucky, but still, F*** Walmart's return policy on things like this.
Simple logic could probably tell you were not a master video game copier and pirating thief, and they should have exchanged the game.